Terms & Conditions


Booking Periods and restrictions
Minimum booking is 2 nights expect for the following periods:
  • XMAS Peak being Friday prior to Christmas day to second Saturday in January (inclusive) where the minimum booking is 3 nights for both cottages
  • Holiday Season being second Sunday in January to last Sunday in January (Inclusive) where the minimum booking is 3 night for Devilla Opal and 5 nights for Devilla Jade.
  • Long Weekends where the minimum booking is 3 nights for both cottages
  • Easter where the minimum booking is 3 night for for both cottages
  • Schoolies where the minimum booking for both cottages is 5 nights
Deposits and Full Payments
For bookings where the date of stay is less than 14 days ahead full payment is required upon booking. 
For bookings where the date of stay is more than 14 days ahead, a 25% deposit is payable upon booking with the balance due 14 days prior to arrival.
Payment may be made via PayPal using a credit card or direct deposit (PayPal conditions apply) or by electronic funds transfer. 
The following credit cards are accepted: Visa & MasterCard. 
Bookings are not confirmed until a deposit payment is received. Devilla Cottages reserves the right to refuse or cancel a booking without reason at any time prior to a deposit payment being received. 
Full payment confirms acceptance of these Terms and Conditions.

Security Bond
A Damage Bond of $250 for short stay bookings (3 days or less) excluding Holiday season, Long Weekends and schoolies is required prior to arrival. 
A Damage Bond of $500 for bookings  of 4 days or more and long Weekends and Holiday season excluding schoolies is required prior to arrival. 
A Damage Bond of $1000 for bookings during schoolies is required prior to arrival.  Bookings for schoolies also require a consent form to be completed.
The Damage Bond can be made via PayPal (Mastercard/VISA only) or via electronic funds transfer.
The Damage Bond will be returned within 5 days after departure if there are no damages. 

Cancellations & Refunds
For cancellations 30 days or more from the date of stay, a $60.00 fee will be retained.
For cancellations more than 14 days but less than 30 days from the date of stay, 25% of the full fee, being the deposit paid, will be forfeited
Cancellations within 14 days of the date of stay attract full payment.
Any monies paid will be refunded, less the above charges, within 5 days of the cancellation
No cost to transfer a booking to an alternate date prior to 14 days of the date of stay, otherwise 25% of the total accommodation fee applies.
Where an amendment or cancelation is made by Devilla Cottages and partial payment (i.e.. deposit) has been received, all monies will be refunded.
Devilla Cottages reserves the right to make alterations to bookings due to unforeseen circumstances, in which case a full refund will be offered.

Conditions of use
To ensure the Devilla Cottages offers a high quality of accommodation  for our guests we have set certain conditions:

Arrival – Arrival time is 2pm on the day of stay.

Departure – Check-out time is 10am unless agreed in advance and stated on the rental agreement.

Condition upon departure - The property should be left in a similar state to its condition on arrival.

Smoking - Devilla Cottages have a strictly NO SMOKING policy for all indoor areas. When smoking outdoors please use the ashtrays provided. Cigarette Butts left on the ground and in the garden will incur an extra cleaning fee

Drugs - The use of illegal and illicit substances is banned. Any evidence of use will result in forfeiture of full bond.

Damage, Breakages, and Loss to or from the property are the tenants responsibility during their stay. Please report all damage or breakages to enable Devilla Cottages to maintain a high standard of accommodation. Tenants shall be liable for all costs and expenses incurred as a result of such damage, breakages or loss. Any financial costs will be recovered from the Security bond. Should the damage exceed the bond amount, the owners reserve the right to pursue recovery action against the tenant.

Number of Guests should not exceed that stated on the rental agreement in writing or email.

Parties and Functions are strictly prohibited and any unlawful activities as reported to the owners by authorities will result in the full security bond being forfeited. Disturbance to our neighbours, including excessive noise (which includes loud music, raised voices and abusive language), is prohibited and may result in termination of rental and loss of bond. 

Loss - the owners take no responsibility for you or your guests personal property during your stay.
 
Instructions - A full book of instructions is supplied in each property detailing how all the appliances work.

Maintenance - Our gardening and maintenance staff may require access to the gardens and property during your stay, we ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property.  Please be assured should maintenance need to enter the property you will be contacted beforehand. 

Special Conditions - Schoolies.

Devilla Cottages accept schoolies bookings under the following strict arrangements. In addition to our standard terms and conditions, the following conditions also apply
1.  A consent form is completed listing all persons staying at the property and signed by a parent, guardian or school teacher.
2.  That an adult, being a person over 18 is in residence at the property during the full booking period.
3.  Under no circumstances are additional people permitted to stay at the cottage, erect tents or sleep within the grounds of the property, other than those listed on the consent form.


Pets
Pets are only allowed where specific arrangements have been made prior to arrival. 
Where you are bring a pet
  • Please bring your own bedding and bowls for your pets.
  • Do not allow pets on bedding and furniture.
  • Do not lock pets inside while you are out. We do not take responsibility for pets left in courtyards or fenced gardens, you must do so at your own risk.
  • Constant barking and/or howling is not acceptable. Complaints may result in termination of rental and loss of bond. 
  • Please check the courtyards and garden areas thoroughly before you leave and clean up any messes left by your pets. Failure to do so will mean you incurring additional charges.
Variations to these conditions may only be made by prior arrangements with the owner in writing.